Here are some frequently asked questions about PostalMate:
Q: What operating systems does PostalMate support?
A: Windows 10, Windows 8, Windows 7 and Windows Vista.
Q: Does PostalMate have the ability to verify if the address I entered is correct?
A: One button click gives you not only instant address verification, but the residential/commercial designation for any domestic addresses using Endicia’s DIAL-A-ZIP technology. Just in case that is not enough information, zoom into the address using integrated Google Maps!
Q: What are the PostalMate hardware requirements?
A: Click here for a list of current hardware requirements.
Q: Can I keep track of customer drop-offs in PostalMate?
A: PostalMate not only allows you to log your drop-off shipments, it also provides additional features such as email delivery notification, the ability to charge for taping & sealing, and the option of insuring drop-offs through a third party insurance carrier.
Q: Does PostalMate handle both Domestic and International shipments?
A: Yes! PostalMate provides ramp-ready labels for domestic shipping. International shipments print ramp-ready labels and commercial invoices when appropriate.
Q: Does PostalMate have a package estimator program?
A: PostalMates’ Pro Pack feature makes it easy to quickly and accurately calculate charges for almost any kind of packing job, enhance customer service and your profitability.
Q: Will PostalMate show delivery dates for UPS, FedEx and DHL?
A: PostalMate includes a robust delivery commitment process which updates the zip code with each carrier at the time of the shipment, to provide you with the most accurate delivery dates. Estimated delivery dates are also provided for International shipments.
Q: Does PostalMate manage mailbox rentals?
A: Mailbox Manager is integrated with our Point of Sale program. Some of the features include: Easy setup, unlimited number of mailboxes, automatic proration, ability to add additional services, mail forwarding, mail notices, rental agreements, automatic preparation of 1583 forms and CMRA reporting, and many other useful reports.
Q: Does PostalMate include a Time Clock?
A: A full-featured Time Clock is integrated with PostalMate, to assist you in keeping track of employee hours.
Q: How can I reconcile my carrier bills with shipments processed in PostalMate?
A: PostalMate provides a robust billing reconciliation feature that allows you to easily reconcile billing invoices from the carriers.
Q: What is Endicia?
A: Endicia is a USPS approved online postage provider. The Endicia Label Server interface allows you to print postage stamps and labels directly from PostalMate. No additonal software is needed to print domestic or international labels. Visit www.endicia.com/postalmate for more information and a two month free trial.
Q: What credit card solutions are available to interface with the POS?
A: Cayan Genius, SignaPay, PAYWare Connect, Verifone Point, and OpenEdge.
Q: Can I keep track of my inventory?
A: Once your inventory has been entered into PostalMate, you can take advantage of the features to Adjust Inventory and Receive Products. These two features will keep your maintain accurate inventory reporting for your store.
Q: Can I export my customers from PostalMate to use for marketing?
A: PostalMate provides a customer export, as well as our Sales & Marketing Tool that allows you to filter your customers by sales and department and either export the customer information or send an email to those specified customers from your program.
Q:. Can I export my register information into QuickBooks?
A: Our register report called the Cash Accounting Report allows you to import information into QuickBooks or any accounting program that allows for import from an excel spreadsheet.
Q: Can I network PostalMate? How much would it cost?
A: Yes, you may install PostalMate on up to seven computers in a single store location. There is no additional cost for networking.
Q: Do I get training when I purchase PostalMate?
A: Of Course! Not only does PC Synergy offer new owner training, we also sponsor multiple training events throughout the country each year.
Q: What are your support hours?
A: PC Synergy offers support Monday – Friday from 5:30am to 5:30pm Pacific and Saturday from 7am to 2pm Pacific. Support is available by phone, fax and email.